Monday, July 18, 2005
Leveraging IVR Technology to your businesses advantage
IVR, aka Interactive Voice Response is a technology most of us use and do not even know it.
ASP IVR -- www.ivrtechgroup.com
What is IVR? Per www.webopeida.com:
Short for interactive voice response, a telephony technology in which someone uses a touch-tone telephone to interact with a database to acquire information from or enter data into the database. IVR technology does not require human interaction over the telephone as the user's interaction with the database is predetermined by what the IVR system will allow the user access to. For example, banks and credit card companies use IVR systems so that their customers can receive up-to-date account information instantly and easily without having to speak directly to a person. IVR technology is also used to gather information, as in the case of telephone surveys in which the user is prompted to answer questions by pushing the numbers on a touch-tone telephone.
This blog is dedicated to anyone who seeks further information as to how IVR Technology can benefit them.
Should I buy equipment and do it myself?
Should I outsource it to a service provider?
What is an ASP?
These and other questions and answers can be found here.
ASP IVR -- www.ivrtechgroup.com
What is IVR? Per www.webopeida.com:
Short for interactive voice response, a telephony technology in which someone uses a touch-tone telephone to interact with a database to acquire information from or enter data into the database. IVR technology does not require human interaction over the telephone as the user's interaction with the database is predetermined by what the IVR system will allow the user access to. For example, banks and credit card companies use IVR systems so that their customers can receive up-to-date account information instantly and easily without having to speak directly to a person. IVR technology is also used to gather information, as in the case of telephone surveys in which the user is prompted to answer questions by pushing the numbers on a touch-tone telephone.
This blog is dedicated to anyone who seeks further information as to how IVR Technology can benefit them.
Should I buy equipment and do it myself?
Should I outsource it to a service provider?
What is an ASP?
These and other questions and answers can be found here.
